General Question

Are your items new?

All the products we ship are brand new and in pristine condition. All items go through our quality control process We inspect each item before we send it to guarantee that it is brand new, never worn and never tried on.

What is the delivery time?

The estimated delivery time for most items is 6-15 business days , with packages delivered directly to your door. Please note that shipping times for cozy slippers may vary, with delivery typically taking 2-5 weeks.

 
When will my order ship?

After your payment is verified, it takes up to 24-48 hours to process and ship your order. This does not include weekends or holidays.

 
Will I get shipping information to track my order?

You will get the tracking number directly to your email about 1-5 business days after shipping with a direct tracking link.

 
How can I exchange products

In order to exchange a pair please get in touch with us via email

I need to change something on my order. How can I do that?

If you need to change your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

 
Will I have to pay taxes & duties?

No additional taxes are charged to our customers, and the prices listed on our website are final. For further details, please refer to our terms of service.

 
Are the products for men or women?

The products sold are mostly unisex but please note that the sizes displayed are in men's sizes.

In general, we invite you to always refer to your European size which does not change from one model to another. A size guide is available for all our products to help you avoid any confusion. 

If you have any questions, do not hesitate to contact our team.

How do I know my shoe size?

To find out your usual size, refer to your Nike size. Please note that luxury brand shoes generally run large.

size guide is available on each product to help you. If you have any doubts, don't hesitate to write to us.

What are the biggest and smallest sizes?

The sizes available on our site depend on the models. Some sizes may not appear in the drop-down menu. You can always contact us if you are searching for a specific size - our special team will try to source it for you!

 
What payment methods do you accept?

We accept all major credit and debit cards : Visa, MasterCard, American Express and Discover. We also accept payments through Apple Pay and Google Pay.

 
How secure is my payment?

The site is secured with a high level of security and data privacy. All payments are securely processed over HTTPS/PCI and your card information never touches our servers.

 

Shopping Information

What types of products do you offer?

At Kickznbeat Store, we offer a curated selection of thoughtful gifts for families, including [list of product categories, e.g., jewelry, accessories, home decor].

Do you wrap gifts or add special messages?

Absolutely! We can wrap your gifts and add a personalized message for your loved ones.

Are your products made from high-quality materials?

Absolutely! We prioritize quality and source only the finest materials for our products, ensuring they are durable and long-lasting.

Are your things made from good stuff?

Absolutely! We only use the best materials so your gifts last a long time.

How long does it take to get my order?

It depends on where you live and how fast you want it. We usually ship orders within 1-3 days.

How do I contact customer service?

Feel free to reach out to us through our website's "Contact Us" page, by email at Email: [email protected], or via our social media channels.

Are your products eco-friendly?

We're committed to sustainability. Many of our products are eco-friendly, and we're constantly expanding our eco-conscious offerings.

Payment Information

What payment methods are accepted on your website?

We accept a variety of payment methods, including major credit cards, PayPal, and other popular online payment options.

Is my payment information secure?

We are using SSL protocol to encrypt customer information (such as your order info & payment info) on site.

Can I use a coupon code?

Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.

What happens if my payment fails?

If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

How can I pay for my stuff?

We take all the major credit cards and PayPal.

How can I pay for my order?

We take all the major credit cards and PayPal.

Order Returns & Shipping

Can I track my order?

Yep! Once we ship it, you'll get a tracking number so you can see where it is.

How long will it take to receive my order?

We strive for speedy delivery! Shipping times typically range from 3 to 7, depending on your location and chosen shipping method.

Which shipping options do you offer for your products?

We offer a range of shipping options to suit your needs, including standard, expedited, and express shipping.

Do you ship to other countries?

Yes, we ship all over the world!

What is your policy on product returns?

We offer a 30day return policy for your convenience. If you're not satisfied, simply contact us for assistance with a return or exchange.

How do I return an item?

To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.

Can I return something if I don't like it?

Sure thing! You can return your order within 30 days. Just let us know and we'll help you out.

Can I exchange an item?

Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.